Refund policy.

Every PlateLabs nameplate is custom-engraved to your specification. Once production begins, the plate cannot be resold. Orders that have entered production are non-refundable. Production typically begins within 24 hours of proof approval.

You may cancel your order for a full refund if production has not yet begun. To cancel, email [email protected] with your order number. If the order has not entered production, we issue a full refund within 5–10 business days.

If a nameplate arrives with engraving that does not match the proof you approved, or with a manufacturing defect, contact us within 30 days of delivery at [email protected] with photos of the issue and your order number. We replace the plate at no charge and cover return shipping if we request the original back.

We engrave exactly the data you provide and approve on the digital proof. Errors in customer-supplied data — typographical errors, incorrect values, wrong serial numbers — are not eligible for free replacement. We will produce a corrected plate at the standard price.

If your order arrives damaged in transit, photograph the packaging and the damage immediately. Notify us within 7 days at [email protected]. We will file a carrier claim and ship a replacement at no charge.

Approved refunds are issued to the original payment method. Credit and debit card refunds post within 5–10 business days; your bank may take an additional 3–5 days to reflect the credit on your statement. ACH and wire refunds are processed within 3 business days of approval.

Purchase orders are accepted from qualified business customers, subject to credit approval. PO payment terms are Net 30 from date of invoice unless otherwise agreed in writing. Invoices are issued upon shipment. Late payments accrue interest at 1.5% per month (18% APR) or the maximum rate permitted by law, whichever is lower.

To request PO terms, email [email protected] with your company name, billing address, and a purchase order number. PO orders follow the same cancellation and replacement terms as card orders.

We accept Visa, Mastercard, American Express, and Discover via Stripe. ACH and wire transfers are available for B2B orders. If you believe a charge is incorrect, contact us before initiating a chargeback — we resolve billing issues promptly. Disputed charges that we determine to be valid under this policy will be refunded. Frivolous chargebacks on delivered, conforming orders will be contested with the provided proof of approval and delivery confirmation.

All refund, cancellation, and billing inquiries: [email protected].